Business Success Principle of the Day: “Follow-up”. One of the critical skills of sales and of management is the art and science of Follow-up. The “science” part is the systems that you use to trigger a follow-up event and manage a project or a pipeline; the “art” is what you say to someone when you connect with them. Are you skilled in the art and science of Follow-up? Implementation: Double check your Follow-up systems to make sure that nothing is falling between the cracks. And develop some effective scripts for having those Follow-up conversations. You will be money ahead when you do!